Last updated: 26 April 2026
Epic Store operates exclusively as a digital commerce platform. We deliver digital gift cards and codes electronically. No physical products are shipped. This policy outlines our delivery process, account requirements, and purchase guidelines.
Upon successful payment, your digital gift card or product code is typically delivered instantly. The details will be displayed on the order confirmation screen and sent to the email address associated with your account.
In rare cases, an order may be temporarily placed on hold for additional security review. This may occur on any order and is part of our fraud prevention and compliance procedures. Manual reviews are usually completed within 24 hours. If further verification is required, we may contact you using the email address registered on your account.
Customers must ensure that their account information is accurate and up to date. Access to purchased codes is provided through the user account and email. We are not responsible for delivery issues caused by incorrect account details.
For security and operational reasons, purchase limits may apply. These limits may be set on a daily, weekly, or monthly basis and can relate to the number of orders or total purchase value.
Purchase limits may be adjusted based on transaction history and risk assessment.
Identity verification is not required solely because an account is new. Epic Store may require identity or payment-ownership verification when our systems detect suspicious activity, the use of different payment cards, failed or unsuccessful payment attempts, or suspected unauthorized payments. An affected order may be placed on hold before delivery until the required verification and compliance review are completed. Verification, where requested, is carried out through Didit or the secure process specified by our Compliance Team.
When verification is requested, follow the instructions provided through your account or our official support channels. Depending on the review, you may be asked for valid identification, a live photo or evidence of payment ownership. Review times depend on the information required and the payment provider’s response.
We support multiple secure payment options, including:
Epic Store reserves the right, at its sole discretion, to decline or cancel any payment or order. In such cases, a full refund will be issued to the original payment method used, in accordance with our refund processing timelines.
Before completing a purchase, customers are responsible for reviewing the product description, supported regions, and the brand’s applicable terms and conditions as displayed on the product page.
Epic Store is not responsible for purchases made for unsupported regions, incompatible platforms, or products used in a manner that is not aligned with the brand’s terms and conditions. All digital codes are delivered as described once payment is successfully completed.
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