Privacy Policy

1. Welcome to Epic Store!

(Hereinafter referred to as “Epic Store”).

Epic Store values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By visiting the website and purchasing the products, you are accepting the practices described in this privacy policy. Your use of the website and purchase of the products are also subject to our terms and conditions. In this privacy policy, the words “website” refers to the Epic Store website, “we”, “us”, “our” and “Epic Store” refers to Epic Store and “user”, “customer”, “you” and “your” refers to you, the user and customer of Epic Store.

This privacy policy may change from time to time. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been prepared and is maintained in accordance with all applicable federal and international laws and regulations and, in particular, the General Data Protection Regulation (“GDPR” – European regulation) and the personal data protection regulations of the United Arab Emirates.

Last updated: 10th of Jan 2024

1. GENERAL INFORMATION

The personal data of the users that are collected and processed through the website:

• https://epicstore-key.com/
• Email: support@epicstore-key.com

2. HOW DO YOU GET MY CONSENT?

By using the website, registering on the website, placing an order, contacting us through our contact details and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent by sending us your request via the contact information or the contact page. You can withdraw your consent by sending us your request via the contact information or the contact page.

3. TYPES OF INFORMATION GATHERED

The information we collect from our users and customers helps us to provide our products effectively and to personalize and continually improve the user experience on the website. These are the types of information we collect:

Information You Give Us. You provide information when you visit the website, register on the website, place an order and/or communicate with us through our contact information. As a result of those actions, you might supply us with the following information:

• Username
• ID
• Selfie photo
• Email address
• Phone number
• Any additional information relating to you that you provide to us directly or indirectly through our website or online presence such as ‘cookies’.

Epic Store will not collect any personally identifiable information about you, unless you provide it.

Information Collected Automatically: By accessing and using the website you automatically provide us with the following information:

• Your IP address
• Referring URLs

If you access the website through a mobile phone, we will collect the following information:

• Mobile device ID
• IP address

Payment Information: Your payment data will be processed by the payment processors available on this website (PayPal, Apple Pay, Google Pay), which will process and store your data securely and for the sole purpose of processing the purchase of products. Epic Store reserves the right to contract any payment platform available on the market, which processes your data for the sole purpose of processing the purchase of products.

See the privacy policy of PayPal, Apple Pay and Google Pay here:

• https://www.paypal.com/us/legalhub/privacy-full
• https://policies.google.com/privacy
• https://support.apple.com/en-us/HT203027

Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Epic Store server and will be stored on the respective server of our email service.

4. HOW LONG WE KEEP YOUR DATA

Personal data provided by users and customers through the website will be retained for the time necessary to send the products (gift cards) and/or until the user cancels the user account or requests the deletion of their data. Epic Store may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Epic Store may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

5.  HOW WE USE YOUR INFORMATION.

In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and products. We use personal information collected through our website as described below:

• User registration.
• Send the products (gift cards).
• Process payments.
• Improve our products, website, and how we operate our business.
• Understand and enhance your experience using our website and products.
• Respond to your comments or questions through our contact information.
• Protect the website from fraudulent payments.
• Enforce a daily and weekly purchase limit per use.
• Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
• Communicate with you about upcoming events, offers and news about products and services offered by Epic Store and our selected partners.
• Marketing purposes of Epic Store.
• Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
• Protect, investigate and deter against fraudulent, unauthorized or illegal activity.

6. HOW WE SHARE INFORMATION

The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorized by the user, customer or owner of the personal data. We share user and customer information only and exclusively as described below.

Third-Party Service Providers. We use the services of third parties to perform certain functions on our behalf and through our website and services. Examples include processing payments (PayPal, Apple Pay, Google Pay), building and hosting the website, sending emails, sending SMS messages, analyzing data, providing marketing assistance, and delivering search results and links.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

Email Marketing: We use the information provided by users to send relevant information to our users and customers. By registering as a user and placing an order you authorize us to use your information for email marketing. We will use third party services to conduct email marketing, so we may share certain information with some of these third parties for the sole and exclusive purpose of sending emails through email marketing and in accordance with our privacy policy.

SMS text messages. We use SMS text messages to send different types of messages, such as notifications about your order or special content, such as offers on our products. By placing an order and opting to receive our SMS messages, you agree to these terms and conditions.

By entering your phone number in the checkout form, you consent to receive SMS text notifications from us (order notifications, including abandoned cart reminders) and offers on our products. Please note that your consent to receive or not receive these messages is not a condition of any purchase on our website. Your phone number and purchase information will be shared with the SMS marketing platform we use. This data will be used to send you targeted marketing messages and notifications. When sending text messages, your phone number will be shared with our applicable text messaging carrier in order to fulfill the sending and delivery of the messages.

If you wish to unsubscribe from receiving text messages and marketing notifications, please respond with a STOP to any SMS message we send you. You understand and agree that alternative methods of unsubscribing, such as the use of alternative wording or requests, will not be considered a reasonable means of unsubscribing. Message and data usage fees may apply. If you have any questions, you may contact us for more information.

Business Transfers. In the event that Epic Store creates, merges with, or is acquired by another entity, your information will most likely be transferred. Epic Store will email you or place a prominent notice on our website before your information becomes subject to another privacy policy.

Protection of Epic Store and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of Epic Store, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Anonymous Information. Epic Store uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

7. PROTECTING YOUR INFORMATION

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide through the website. If transactions are processed on the website, transaction information is transmitted to and from the website in encrypted form using industry standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate purpose to know that information and to those persons you have authorized to have access to that information. Epic Store follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Epic Store receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Epic Store strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

8. RIGHTS

Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:

• Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.
• Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of your information.
• Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.
• Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.
• Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
• Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.
• Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or owners of the personal information they provide through the website may exercise these rights over their personal information at any time and without any limitation by sending us their request through our contact information.

9. CHILDREN’S ONLINE PRIVACY PROTECTION

We comply with the requirements of personal data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 18. Our website and products are intended for persons over the age of 18. If we become aware that a person under the age of 18 has provided us with information, we will take the necessary steps to delete that information and terminate that person’s account.

10. THIRD PARTIES

Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information Epic Store collects from you. If you disclose your information to others, whether other users or suppliers on Epic Store, different rules may apply to their use or disclosure of the information you disclose to them. Epic Store does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Epic Store is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from our website. Epic Store encourages you to ask questions before you disclose your personal information to others.

11. WHAT ARE COOKIES?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognize your device and remember if you have been to the website before. Cookies are a very common web technology; most websites use cookies and have done so for years. Cookies are widely used to make the website work more efficiently. Cookies are used to measure which parts of the website users visit and to personalize their experience. Cookies also provide information that helps us monitor and improve the performance of the website.

12. COOKIE SETTINGS

If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section. Please note that if you use your browser settings to block all cookies, including strictly necessary cookies, you may not be able to access or use all or parts of the functionalities of the website.

If you want to remove previously-stored cookies, you can manually delete the cookies at any time. However, this will not prevent the website from placing further cookies on your device unless and until you adjust your Internet browser setting as described above.

We provide the links for the management and blocking of cookies depending on the browser you use:

• Microsoft Edge: https://support.microsoft.com/en-us/office/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09?ui=en-us&rs=en-us&ad=us
• Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
• Opera: https://help.opera.com/en/latest/web-preferences/

In cases where you access the website through an iOS or Android mobile device, please follow the instructions below to delete or block cookies on your device:

• Android: https://support.google.com/answer/32050

iOS: https://support.apple.com/en-us/HT201265

13. COOKIES WE USE

We use the following cookies on our website:

14. PURPOSES OF OUR COOKIES

Our cookies are used for the following purposes:

Strictly Necessary: These cookies are essential for the website to perform its basic functions.

Security: We use these cookies to help identify and prevent potential security risks.

Analytics and Performance: Performance and analytics cookies collect information about how users interact with our website, including the most visited pages, as well as other analytical data. We use this data to improve how our website works and to understand how users interact with the website.

Advertisement: These cookies are used to display relevant advertising to visitors using the website, as well as to understand and report on the effectiveness of ads served on our website. Advertisement cookies track details such as the number of unique visitors, the number of times specific advertisements have been shown and the number of clicks the advertisements have received. These cookies are also used to create user profiles, such as showing you ads based on content you have viewed on our website or other websites. These cookies are set by the website and trusted third party networks such as Meta and are typically persistent in nature.

15. CONTACT US

If you have questions or concerns about this cookie policy and the handling and security of your data, please contact us through our contact page or via the contact information below:

Email: support@epicstore-key.com