We provide Digital Game Product refunds as part of a consistent and reliable purchasing experience. Most people who want a refund are trying to fix a problem, but sometimes there are people who abuse the system. If refunds are found to be unfounded, we reserve the right not to issue refunds except as required by law.
All Digital Game Products sales are considered final, but we recognize that there may be extenuating circumstances. When you request a refund for these products and determine refund eligibility, we consider a variety of factors, such as time since purchase, time since product launch, and product use, depending on the type of purchase or content.
For single-use items (such as consumables or in-game currency), your request may only be eligible if the item has not been modified or used.
